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Why Customer Service Representatives Might Be Deliberately Making Your Experienc


JumpStock/iStock/Thinkstock(NEW YORK) -- More and more disgruntled customers are posting personal horror stories online about their interactions with customer service representatives at call centers.But former service representatives Mark Pavlic and Jacob

Unemployment Claims Drop, Wall Street Follows Suit


tarabird/iStock/Thinkstock(NEW YORK) -- Thursday was another poor day on Wall Street, with all three major indices posting losses, the fourth consecutive negative day on Wall Street.The Dow Jones Industrial Average dropped 40.31 to 17,678.23.The Nasdaq po

Facebook Reveals Plan for Unmanned Internet Airplanes


Justin Sullivan/Getty Images(SAN FRANCISCO) -- In his mission to connect the world, Facebook CEO Mark Zuckerberg revealed on Thursday that his company has been quietly testing unmanned aircraft that can beam Internet access from the sky."Aircraft like the

Battle of the Phones: Samsung vs. HTC


Justin Sullivan/Getty Images(NEW YORK) -- If Samsung's Galaxy S6 and Galaxy S6 Edge faced off in a beauty contest with the HTC One M9, it would be hard to say which phone would take the crown.Samsung and HTC's new devices are sleek, but ultimately what's

Lyft Aims to Out-Uber the Competition with New Feature


Lyft(NEW YORK) -- No longer will your Lyft driver assume you don't like to listen to Taylor Swift in the car just because you're wearing a business suit.The ride-sharing company is inviting drivers and passengers to share personal details with each other,

Twitter Launches Periscope Live Streaming App


Twitter, Inc.(NEW YORK) -- Twitter launched its Periscope live streaming app on Thursday, gunning for the estimated hundreds of thousand of users and others that upstart streaming app Meerkat has attracted during its first month in existence.Broadcasts fr

Jobless Claims Down by 9,000


iStock/Thinkstock(WASHINGTON) -- Jobless claims were slightly lower last week, decreasing by 9,000, according to the latest figures released Thursday by the Labor Department.For the week ending March 21, the number of people filing for benefits dropped to

High Energy TV Commercials Often Backfire


Banastock/Thinkstock(NEW YORK) — With airtime on TV expensive, advertisers will do whatever they can to stand out from the rest of pack, often by producing loud, fast-moving and obnoxious commercials.Instead of grabbing viewers’ attention, adv

Easter Purchases This Year Could Add Up to $16.4 Billion


Stockbyte/Thinkstock(WASHINGTON) — Easter is a great bridge into the spring season and as usual, people will open their wallets wide to buy the various sundries associated with the holiday.The National Retail Federation predicts that consumers will

Handmade Gifts Top Machine-Made Products for Loved Ones


Stockbyte/Thinsktock(NEW YORK) — Who wouldn’t want to receive a gift that was made with tender, loving care?Certainly, most mass-produced merchandise doesn’t really fall into that category, no matter how good the quality of the workmansh

Elmer's Products Agrees to Licensing Deal with LiquiGlide, Company with Non-Stic


Photo by Alex Garcia/Chicago Tribune/MCT via Getty Images(NEW YORK) -- A Cambridge, Massachusetts-based company may have created the ultimate solution to a problem that has plagued us for years -- how to get the last drop out of the ketchup bottle.LiquiGl

Starbucks Celebrates 20th Anniversary of the Frappuccino with Special Drink


Photo by Justin Sullivan/Getty Image(NEW YORK) -- Starting Thursday, and for five days only, Starbucks is celebrating its famous Frappuccino's 20th anniversary with a special beverage."To commemorate Frappuccino's 20th anniversary, Starbucks is offering a

Pennsylvania Man's $7 Million Ticket Tucked in Dad's Get-Well Card


Steve Snowden/iStock/Thinkstock(NEW YORK) -- A Pennsylvania man is feeling very well, thank you, after he won a $7 million lottery prize from a ticket that was enclosed in a get-well card from his father.“I don’t play the lottery at all, but m

Taco Bell to Unveil Biscuit Taco, Hopes to 'Reinvent the Fast Food Breakfast Exp


lawcain/iStock Editorial/Thinkstock(NEW YORK) -- Taco Bell will unveil a new breakfast option for those hoping to "live mas" even earlier in the day.The company says it encourages customers to "defect to the next generation of breakfast," beginning on Thu

Former CFO on Food Stamps After Controversial Viral Video


ABC News(NEW YORK) -- A former CFO is now on food stamps after a video he posted on YouTube two and a half years ago criticizing Chick-Fil-A went viral and destroyed his career.Adam Smith, 37, was the CFO of a medical device manufacturer in Arizona, until

Lower Durable Goods Orders Lead to Third Straight Day of Losses on Wall Street


iStock/Thinkstock(NEW YORK) -- Stocks fell for the third consecutive day on Wednesday as the number of orders received by U.S. factories for long-lasting manufactured products fell for the third time in four months.The Dow Jones Industrial Average dropped

RadioShack Could Auction Personal Data for 117 Million Customers


Getty Images(AUSTIN, Texas) -- RadioShack wants to auction off customer data for as many as 117 million customers as part of its bankruptcy proceedings, according to a legal filing tied to the Texas company's bankruptcy case that attempts to block the dat

How Facebook Messenger Is Changing


Facebook(SAN FRANCISCO) -- Facebook Messenger is about to balloon into a full-service hub for chatting up businesses, creating new content and changing the way users shop online.Speaking at F8, the social network's annual developer conference, CEO Mark Zu

How the New Kraft Heinz Co. Is About to Take Over Your Kitchen


PRNewsFoto/Kraft Foods Group(NEW YORK) -- If you have Kool-Aid, Bagel Bites, Oscar Mayer or Planters products in your pantry, you're already supporting the expected third-largest food company in North America.Products like those are now part of the planne

What Facebook Plans to Discuss at F8 Developer Conference


Facebook(SAN FRANCISCO) -- Facebook's annual F8 developer conference, the spring board for some of the company's biggest ideas, kicks off Wednesday in San Francisco.Mark Zuckerberg is slated to open the two-day event with a keynote speech.While the event